Ready to use your occupational rehabilitation and client relationship experience to take the next step in your career? My client is a growing Occupational Rehabilitation provider with a strong reputation across Workers Compensation and CTP. They’re seeking an experienced Account Manager or Customer Relationship Manager with a background in Occupational Therapy, Physiotherapy, Psychology, or another relevant allied health discipline, who’s confident building long-term client partnerships and driving account growth. You’ll be joining a dynamic, values-led team with a clear vision to keep raising the standard within occupational rehabilitation. This is an opportunity to step into a client-facing role where your scheme knowledge, communication skills, and ability to influence stakeholders will directly contribute to stronger service delivery, improved customer satisfaction, and ongoing business growth. And with a flexible working model, professional development support, and a strong bonus structure, you’ll have the autonomy to manage your portfolio while staying connected to a collaborative team that supports quality outcomes. About the Role: Manage and grow a portfolio of key accounts across Workers Compensation and CTP Act as the main contact for assigned clients, providing responsive and professional support Build trusted relationships with customers to identify needs, opportunities, and referral pathways Collaborate with internal rehabilitation teams to support service delivery and resolve issues Identify opportunities to introduce additional services through account growth initiatives Gather client feedback to improve service quality, retention, and customer satisfaction Deliver client presentations, pilots, screenings, and relationship-building initiatives Maintain accurate client records, account notes, and stakeholder documentation Support complaint and feedback management in a professional and solutions-focused manner Positively influence internal teams to ensure customer expectations and case outcomes are achieved What’s on Offer Competitive Salary: $130,000 Super plus bonus potential of up to 20% of salary Hybrid Flexibility: 2 days in the North Strathfield office and 3 days working from home Professional Development: $2,000 annual individual CPD allowance Career Growth: Opportunities for advancement within a growing rehabilitation provider Tools Provided: Smartphone and laptop supplied Collaborative Culture: Join a supportive, inclusive, and driven team environment Recognition & Reward: Lucrative bonus structure linked to performance and account success Social Connection: Quarterly social events and a people-first workplace Additional Benefits: Paid parental leave and ongoing professional support What you will need: Tertiary qualifications in Occupational Therapy, Physiotherapy, Psychology, or another relevant health profession Strong knowledge of Workers Compensation and/or CTP schemes, injury management, and rehabilitation services Unrestricted Australian Working Rights Current driver's license and comprehensively insured vehicle Interested in this position? Apply now or email your resume to Rachel Horgan (Associate Partner) to rachel@gorillajobs.com.au or call 61 468 458 890 to hear more about the role. 4 Reasons to Use Gorilla Jobs to find your next Occupational Rehabilitation role Experts in Occupational Rehabilitation Jobs: We specialise in your field, understanding the current companies and roles to match your preferences Access to Unlisted Roles: we work on opportunities that aren't advertised anywhere else! Respect for Privacy: Your career moves are a private affair. We guarantee discretion, only sharing your resume after gaining your consent Complimentary Service and Advice: we offer premium tips on resume writing, interview preparation and negotiation of terms LinkedIn- https://www.linkedin.com/in/rachel-horgan-aaaa24163/ For more Occupational Rehabilitation positions and to understand how we can assist you in your career journey, visit Gorilla Jobs: www.gorillajobs.com.au
